Support

Please note that our FiberFlies warehouse operates Monday-Friday, 9-5pm EST. Shipping in the continental USA usually takes 3-5 business days total lead time. 

- If you have a specific inquiry regarding shipping costs to your location, please contact our support email: support@buyfiberflies.com.

- If you have a defective FiberFlies product and you need support under our Lifetime Warranty, or want more information about our products, please contact us at warranty@buyfiberflies.com.

If you purchased your FiberFlies product from flowtoys.com, please email them at warranty@flowtoys.com.

If you purchased your FiberFlies product from EmazingLights, please contact them directly through their website for support.