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For FiberFlies comments, questions, or support, please contact us at

If you are having issues with a PixelWhip you purchased from us, please include the following information, so we can best assist you:

- The PixelWhip version you have. The dots underneath the button of your PixelWhip will indicate what model you have: 3 dots = Rev3, 4 dots = Rev4, etc.

- The vendor from which you bought your PixelWhip, and approximately when it was purchased.
- The batch number, which can be found by removing the handle and looking on the circuit board near the battery spring: It will say "PW-R4", "PW-R4-02", or "PW-R4-03", etc.